Refund, Return & Cancellation Policy

At Fresh Milega, we take immense pride in the quality of our farm-fresh produce. However, we understand that sometimes things might not go as planned. Here is how we handle returns and refunds:

1. Perishable Goods (Fruits, Vegetables, Milk & Dairy)

Because these items have a very short shelf life, the following rules apply:

• Report Window: Any quality issue (e.g., rotten vegetables, sour milk, damaged fruits) must be reported within 30 to 60 minutes of delivery.

• Proof of Damage: To process a refund, you must upload a clear photo of the damaged product through the "Help" section of the Fresh Milega app.

• No Physical Return: In most cases, you do not need to return the physical item to the delivery partner; we will simply process the refund based on the photo provided.

2. Non-Perishable Goods (Packed Snacks, Household Items)

• Report Window: For items like biscuits, detergents, or staples, you can report issues within 24 hours of delivery.

• Conditions: The item must be in its original packaging, unopened, and unused.

3. Cancellation Policy

• Before Packing: You can cancel your order anytime before it is marked as "Packed" by our Dark Store.

• After Packing/Dispatch: Since our delivery partners are assigned within seconds, cancellations are not allowed once the order is "Out for Delivery" to ensure zero wastage of fresh food.

• Failed Delivery: If a delivery fails because the customer is unreachable or the address is incorrect, a cancellation fee may be charged to cover the cost of perishables.

4. Refund Process

• Fresh Milega Wallet: Refunds for damaged goods are usually credited to your Fresh Milega Wallet within 2 to 3 days.

• Original Payment Mode: If you prefer a refund to your Bank/UPI/Card, it may take 5 to 7 business days depending on your bank’s policy.

• Missing Items: If an item is missing from your bag but marked as delivered, please notify us immediately for an instant refund of that specific item’s value.

5. Non-Refundable Scenarios

• Minor color variations in fruits or vegetables (natural produce varies).

• Issues reported after the specified time-window (30-60 mins for perishables).

• Items damaged due to improper storage at the customer’s end (e.g., milk left outside the fridge).

Contact Support

For instant resolution, use the "Chat with Us" feature in the app or email us at Freshmilega25@gmail.com